Changed your mind? 7-day cooling-off
You can cancel an online purchase of a router or unopened SIM within 7 days of receiving it, for any reason. To qualify:
- the product is unused, in its original packaging with all accessories, and the SIM has not been activated or had data loaded;
- you tell us within the 7 days by WhatsApp or email, quoting your order number.
We’ll send return instructions. You pay the courier cost of returning the item. We refund the full purchase price to your original payment method within 30 days of receiving the return, and usually much sooner.
What can’t be returned for a change of mind
- Airtime, data recharges and bundles once they’ve been loaded to a number, because the service has been delivered.
- SIM cards that have been activated or used.
This doesn’t affect your rights below if something is faulty or didn’t arrive.
Faulty products: 6-month warranty
Under the Consumer Protection Act, every product we sell carries a 6-month warranty against defects. If a product is faulty within 6 months of delivery, you choose whether we repair it, replace it, or refund you. This doesn’t cover damage from misuse, power surges, liquids or unauthorised repairs.
Huawei routers also carry the manufacturer’s 12-month warranty, handled through us and our distributor Mustek. Contact us first and we’ll manage the claim.
Recharges that fail
If a recharge or bundle you paid for doesn’t load, and the number and network were correct, we’ll reload it or refund you in full.
Network coverage and speed
YooMee resells services on the Vodacom, Telkom, MTN and Cell C networks. Coverage and speed depend on the network and your location, so please check the network’s coverage map for your address before ordering. Poor coverage at your address is a valid reason to return a router bundle within the 7-day cooling-off period.
How to start a return or claim
WhatsApp +27 81 753 0486 or email support@yoomee.co.za with your order number, the product, and a short description or photo of the problem.