1. Who we are
yoomee.co.za is operated by YooMee (Pty) Ltd, registration number 2017/401467/07. Physical address: AP3A, Imbovane, Knoppieslaagte 385-JR, Centurion, 0157. Email support@yoomee.co.za; WhatsApp +27 81 753 0486. These details are provided as required by section 43 of the Electronic Communications and Transactions Act.
2. These terms
By placing an order you agree to these terms, our Shipping and Delivery policy, our Returns, Refunds and Warranty policy, and our Privacy Policy. Nothing in these terms limits your rights under the Consumer Protection Act or any other law.
3. Products and network services
We sell routers, SIM cards, data bundles and recharges as an authorised reseller. Network services are provided by the network operator (Vodacom, Telkom, MTN or Cell C), and their terms, fair-use policies and data-validity rules also apply. Data bundle splits shown as, for example, 120GB (60GB + 60GB) mean 60GB anytime data and 60GB night-time data; each product page states the validity period.
4. Prices, delivery and payment
All prices are in South African rand and include VAT. Delivery is free for digital products and for orders of R500 or more; orders under R500 carry a R99 delivery fee, shown at checkout before you pay. Payment is made securely through PayFast; we never see or store your card details. If a price on the site is clearly wrong because of an error, we’ll tell you before your order is processed and you can choose to continue at the correct price or cancel for a full refund.
5. Orders
An order is accepted when we confirm it by email. We may decline an order if a product is out of stock, if we can’t verify payment, or if RICA can’t be completed; in that case you’ll be refunded in full.
6. No contracts, no credit checks
Our prepaid and month-to-month options carry no fixed-term contract. You may cancel a month-to-month plan at any time with no cancellation fee; it simply won’t renew.
7. Your responsibilities
You must give an accurate cellphone number, network and delivery address, and RICA your SIM as the law requires. You may not use our products for unlawful purposes or resell network services without the network’s permission.
8. Liability
We’re responsible for the products we sell as set out in the Consumer Protection Act. We aren’t responsible for network outages, coverage or speed, which are controlled by the network operator, or for indirect losses such as lost business, except where the law says we must be.
9. Privacy and messages
We handle your personal information under the Protection of Personal Information Act, as set out in our Privacy Policy. We’ll send order and delivery updates by email and WhatsApp. We’ll only send marketing messages, such as top-up reminders, if you opt in at checkout, and you can opt out at any time by replying STOP.
10. Complaints
Contact support@yoomee.co.za first; we’ll respond within 2 business days. If we can’t resolve it, you may refer the matter to the Consumer Goods and Services Ombud or the National Consumer Commission.
11. Changes and law
We may update these terms; the version on the site when you order applies to that order. These terms are governed by the laws of the Republic of South Africa.