Delivery costs
- Recharges, airtime and data bundles: free. They’re delivered electronically, so there’s nothing to ship.
- Orders of R500 or more: free delivery anywhere in South Africa.
- Orders under R500: a flat R99 delivery fee with The Courier Guy.
Routers, SIM cards and bundles
- When it ships: orders paid by 14:00 on a business day leave our warehouse the same day. Orders after the cut-off, or on weekends and public holidays, ship the next business day.
- How long it takes: next business day to main centres. Outlying and rural areas take up to 7 business days.
- Courier: we deliver with The Courier Guy. You’ll get a tracking number by email and WhatsApp once your order ships.
- RICA: South African law requires every SIM card to be RICA-registered before it can be used. You RICA your SIM yourself before first use, online through your network’s RICA app or website, using your ID and a proof of address. Your order confirmation explains how.
- Failed deliveries: if the courier can’t deliver after two attempts, we’ll contact you to arrange a new time. A third attempt or a change of address may carry a courier fee, which we’ll confirm before charging.
- Damaged parcels: check your parcel on delivery. If the box is damaged or anything is missing, tell us within 48 hours with a photo and we’ll replace it at no cost.
Recharges, airtime and data bundles
These are delivered electronically to the number you give at checkout, normally within minutes of payment. If a recharge hasn’t arrived within 2 hours, contact us and we’ll resolve it. Please check the number and network carefully before paying, since a recharge sent to a wrong number can’t be reversed. Some SmartData bundles don’t load on every SIM type; the product page says which SIMs they work with.
Questions? WhatsApp +27 81 753 0486 or email support@yoomee.co.za, quoting your order number.